en-aeAxi Global Privacy Notice
We prioritise your privacy and the security of your personal information. We understand the trust you place in us when sharing your information and are committed to protecting it in accordance with the highest standards of privacy law globally.
This Privacy Notice applies to all Axi Group companies across the jurisdictions in which we operate, including: AxiCorp Financial Services Pty Limited (Australia, Dubai International Finance Centre/United Arab Emirates, and New Zealand), Solaris EMEA Limited (Cyprus); Solaris Markets Limited (Vanuatu); AxiCorp Pte Ltd (Singapore); AxiTrader Limited (Saint Vincent & Grenadines); and Axi Financial Services (UK) Limited (United Kingdom).
Your Consent
By engaging with our services, using our websites or platforms, by applying to work with us, or by providing us with your personal information directly or indirectly, you consent to the collection, use, and disclosure of your personal information as outlined in this Privacy Notice. This consent is granted when you submit information through our application forms, during communications with us, or by using our digital services (including when you apply to open an account or apply to work with us). Your continued use of our services signifies your acceptance of this Privacy Notice and to any updates to it.
Purpose of Data Collection
Axi collects personal information to provide you with our products and services, or to employ you.
| Category | Description |
|---|---|
| Assessment and Account Management | To evaluate your applications, manage your account, and deliver the services you have requested. |
| Compliance and Regulatory | To meet our regulatory and legal obligations, including identity verification and anti-money laundering checks. |
| Service Enhancement | To improve our offerings, customer service, and develop new products that meet customer and market needs. |
| Communication | To keep you informed about relevant opportunities, updates, and offerings from Axi. |
| Direct Marketing | To offer you products and services that we believe may interest you. |
Types of Personal Information Collected
The personal information we collect depends on the products and services we offer and how you deal with us, or if you have applied to work with us.
| Personal Information | What this Includes |
|---|---|
| Identity, demographic and contact details |
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| Government related identifiers and identity documents |
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| Employment information |
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| Health or medical information (If you apply to work with us, or if you experience hardship, or have a vulnerability) | Medical records such as diagnoses, diagnostic imaging reports, handwritten medical reports, pathology reports, psychological assessments, vaccination history, drug and alcohol test results, and specialist’s letters. |
| Financial and credit-related information |
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| Property and asset-related information | Information about property or assets. To verify your source of wealth and funds. |
| Business information |
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| Photographs, video or audio recordings, and transcripts |
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| Data analytics |
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| Website and app tracking | When you visit our websites or use one of our apps, we collect information through cookies and other technologies. This may include details of visits, pages viewed, user location, and server address/IP address. |
| Interaction and behavioural information | Your interactions with us, including your queries or complaints, opt-ins to receive marketing surveys and communications, as well as information collected at the point of application, trading, and transacting with us. |
| Vulnerability | Information that may indicate vulnerability, such as age, disability, mental health conditions, physical health conditions, family violence, language barriers, literacy barriers, cultural background, or financial distress. |
Legal Bases for Processing
Axi processes your personal information under several legal bases to provide our products and services across our global operations, and in compliance with our global obligations.
| Reason for Processing | Description and Examples |
|---|---|
| Business administration |
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| Business decisions and improvements |
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| Complaints, disputes, and litigation | Where matters are to be resolved through the court system, at a tribunal, or external dispute resolution service. |
| Consent, including marketing | Where you have explicitly agreed to our processing of your personal information for specific purposes, such as marketing communications. |
| Data matching | We use data matching techniques to verify the accuracy or improve the quality of information we hold about you. We also use data matching to improve upon or deliver our products and services to you. |
| Legal and regulatory obligations |
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| Legitimate Interests | We may process your information for our legitimate business interests, such as to improve our services, protect against fraud, and enhance our customer service, except where such interests are overridden by your interests or fundamental rights and freedoms. |
| Managing fraud and financial risk |
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| Providing our products and services |
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Legal Bases for Processing
Axi processes your personal information under several legal bases to provide our products and services across our global operations, and in compliance with our global obligations.
| Reason for Processing | Description and Examples |
|---|---|
| Business administration |
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| Business decisions and improvements |
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| Complaints, disputes, and litigation | Where matters are to be resolved through the court system, at a tribunal, or external dispute resolution service. |
| Consent, including marketing | Where you have explicitly agreed to our processing of your personal information for specific purposes, such as marketing communications. |
| Data matching | We use data matching techniques to verify the accuracy or improve the quality of information we hold about you. We also use data matching to improve upon or deliver our products and services to you. |
| Legal and regulatory obligations |
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| Legitimate Interests | We may process your information for our legitimate business interests, such as to improve our services, protect against fraud, and enhance our customer service, except where such interests are overridden by your interests or fundamental rights and freedoms. |
| Managing fraud and financial risk |
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| Providing our products and services |
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Data Sharing
Your personal information may be shared within the Axi group and with external third parties under controlled and secure conditions.
| Group | Description |
|---|---|
| Axi Group | Across our global offices for account management, operational support, and service provision. |
| Regulatory and Legal Compliance | With regulators, law enforcement, and other governmental authorities as required by law. |
| Service Providers | With third-party service providers who support our business operations, such as IT support, marketing, and customer service. |
| Business Partners | As necessary to provide you with services requested or where you have chosen to use an introducing broker, money manager, affiliate/introducer, or other third party. |
Sharing overseas
The Axi Group operates globally through its owned and controlled entities and utilising service providers (including cloud service providers and data centres). You consent to your personal information being shared with recipients in locations around the world including Australia, China, Cyprus, India, Malaysia, New Zealand, Philippines, Singapore, The United Kingdom, and Vanuatu.
A recipient of your personal information overseas may be required to disclose it under a foreign law. This disclosure is not a breach of your rights or applicable privacy law.
If you do not provide us with your personal information
You do not have to provide us, our agents, introducing brokers, affiliates, or service providers, with your personal information when seeking our products or services or interacting with us. However, if you don’t provide us the information we require, we may not be able to provide you the products or services you request, or employ you.
Protection Measures
We are committed to protecting your personal information.
| Security Measure | What we do |
|---|---|
| Security Technologies | Use of encryption, firewalls, and secure server facilities to safeguard your information during transmission and storage. |
| Access Controls | Limiting access to your information to employees, authorised service providers, and third parties who need it to provide our products and services to you. |
| Training and Awareness | Regular training for our staff on data protection and privacy to ensure they understand the importance of protecting personal information. |
Rights of Individuals
You have rights concerning your personal information.
| Right | Description |
|---|---|
| Access | You can request access to the personal information we hold about you. |
| Correction | Request correction of inaccurate personal information. |
| Erasure | Ask for your personal information to be deleted in certain circumstances. |
| Restriction | Request the restriction of processing of your personal information. |
| Portability | Obtain and reuse your personal data for your own purposes across different services. |
| Object | Object to processing based on legitimate interests or direct marketing. |
| Withdraw Consent | Where processing is based on consent, you have the right to withdraw that consent at any time. |
To exercise any of these rights, please contact us using the contact details provided in this policy. We will respond to your requests in accordance with applicable legal requirements. If you exercise these rights, you also acknowledge we may not be able to continue to provide our products and services to you, or employ you.
Cookies and Tracking Technologies
Axi utilises cookies and similar tracking technologies on our websites and applications to enhance user experience and gather analytical data. These technologies help us understand how our services are used, improve website functionality, and tailor our communications and services to better meet your needs.
| Cookie Type | Description |
|---|---|
| Essential Cookies | Necessary for the operation of our websites, enabling basic functions like page navigation and access to secure areas. |
| Performance Cookies | Collect information about how visitors use our websites, helping us improve user experience and optimize our services. |
| Functional Cookies | Enable our websites to remember choices you make (such as your username or the region you are in) and provide enhanced, more personal features. |
| Targeting/Advertising Cookies | Used to deliver advertisements more relevant to you and your interests, as well as to limit the number of times you see an ad and help measure the effectiveness of the advertising campaign. |
You can accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. Please note that disabling cookies may limit your use of certain features or functions on our websites and services.
Changes to This Policy
Axi may update or modify this Privacy Notice at any time to reflect changes in our practices, technology, legal requirements, or other factors. We will post the revised policy on our website with an updated effective date and take appropriate measures to inform you, consistent with the significance of the changes we make.
We encourage you to review this policy periodically to stay informed about how Axi is protecting your information. Your continued use of our services following the posting of changes to these terms will mean you accept those changes.
Contact Us
For questions about this Privacy Notice, or to make a complaint about the way we handle your personal information, contact us:
Privacy Officer
Axi Group
privacy@axi.com
For specific inquiries related to your region:
- EU Residents: info@eurorep.eu
- UK Residents: compliance.uk@axi.com
- Australia and New Zealand Residents: privacy@axi.com
- UAE/DIFC Clients, Waystone Compliance Solutions, Katherine Brookstein: kbrookstein@waystone.com
If you are not satisfied with our response, you may have the right to contact the relevant data protection authority in your jurisdiction:
- For EU Residents - EU Data Protection Authorities. Contact details can be found at the European Data Protection Board website.
- For UK Residents - UK Information Commissioner’s Office. Visit ico.org.uk or call 0303 123 1113.
- For Australian Residents - Office of the Australian Information Commissioner. Visit oaic.gov.au or call 1300 363 992.
- For New Zealand Residents - New Zealand Privacy Commissioner. Visit privacy.org.nz or call 0800 803 909.
- For UAE/DIFC Clients - DIFC Data Privacy Officer. Email commissioner@dp.difc.ae or call +971 4 362 2222.
For residents of the United Arab Emirates, Axi complies with the Data Protection Law No.5 of 2020. We have appointed a data protection officer (DPO) to oversee compliance with this privacy notice. If you have questions or concerns about this notice, you are encouraged to contact our DPO. You have the right to make a complaint at any time to the relevant authority that safeguards your interests, including the DIFC Data Privacy Officer.